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Managed detection and response (MDR)

Detect and stop threats before they spread.

Managed detection and response services for Sydney businesses. Continuous security monitoring, expert investigation, and fast response, so threats are identified, contained and eliminated before they impact your business.

  • 24/7 security monitoringWithout building an in-house SOC
  • Less alert noiseValidated incidents and clearer priorities
  • Sydney-based supportContinuous coverage across endpoints and cloud
  • 20+Years of industry experience
  • 2,000+Devices monitored 24/7
  • <15minAverage response time
  • 4.9Rating on Google Reviews

Included in NSN 365

Endpoint detection and response24/7 SOCRansomware detection and isolationAdvanced email securityDark web monitoringCloud detection and responseSaaS backupApplication hardening with ThreatLockerSecurity awareness trainingIncident response planningFortnightly security reviewsUnlimited support calls

What is MDR

Managed detection and response (MDR) is a managed security monitoring service that continuously watches your environment to detect, investigate, and respond to threats in real time, combining security technology with human expertise to identify suspicious activity that traditional tools often miss.

How MDR works

Detect and contain suspicious activity early

Continuous security monitoring, expert investigation, and fast response, designed to confirm what's real and contain incidents before they disrupt your business.

  1. 1

    Continuous security monitoring and threat detection

    Security activity is monitored continuously to identify suspicious behaviour and potential threats as early as possible.

  2. 2

    Threat investigation and validation

    Alerts are investigated to confirm genuine incidents and reduce false positives, so your team isn't overwhelmed by noise.

  3. 3

    Rapid incident response and containment

    When a threat is confirmed, response actions are taken to contain it quickly and limit business impact, including guidance for remediation.

  4. 4

    Ongoing tuning and improvement

    Detection rules and response processes are continuously refined to adapt to new threats and improve accuracy over time.

Why MDR matters

Benefits of managed detection and response

MDR reduces cyber risk by detecting and responding to threats faster than most internal teams can manage alone.

Learn more about MDR
  1. 01

    Faster threat detection and response

    Identifies and contains threats quickly to reduce dwell time and limit business disruption.

  2. 02

    Reduced risk of breaches and downtime

    Stops suspicious activity earlier, lowering the chance of data loss, ransomware impact, and outages.

  3. 03

    24/7 security monitoring, no in-house SOC needed

    Continuous coverage and security expertise without the cost of recruiting and staffing internally.

  4. 04

    Less alert noise, clearer priorities

    Filters false positives and delivers validated, actionable incidents your team can act on.

  5. 05

    Improved visibility across your environment

    Clearer insight into security events and risks across endpoints, cloud services, and user activity.

  6. 06

    Support for compliance and cyber insurance

    Helps demonstrate active security monitoring and incident response practices required for audits and insurance.

One plan, full coverage

Security isn't a feature you bolt on later

No gold, no silver, no bronze. Tiered plans mean choosing which risks you're willing to live with. NSN 365 covers the endpoint, the user, the cloud and the strategy behind it, from day one.

01

Endpoint defence

  • Remote monitoring and management
  • Patch management
  • Endpoint detection and response (24/7 SOC)
  • Ransomware detection and isolation
  • Endpoint backup (5TB included)
  • Application hardening with ThreatLocker
02

User protection

  • Advanced email security
  • Security awareness training and phishing tests
  • Dark web monitoring
  • Cloud detection and response
  • SaaS backup with unlimited retention (Microsoft 365, SharePoint, Teams, OneDrive)
  • Password manager
03

Cloud and governance

  • Microsoft 365 security administration
  • Microsoft Azure total management
  • Microsoft Purview and data governance
04

Security strategy

  • vCIO with virtual CISO guidance
  • Fortnightly security reviews
  • Quarterly risk and compliance reports
  • Essential Eight roadmap
  • Incident response planning
  • Unlimited support calls during working hours

Your NSN 365 security plan, priced for the size of your team.

Get your security assessment

Essential Eight maturity depends on your environment and is confirmed through assessment. We do not promise a specific level up front.

About us

A Sydney-based SOC you can actually reach

NSN Infotech is a Sydney-based IT services and consulting company offering a comprehensive range of technology solutions, with a focus on cloud technology, disaster recovery, cyber security, and VoIP.

About NSN Infotech Managed security monitoring from NSN Infotech, a Microsoft Cloud Solution Provider

What our customers say

Trusted by Sydney businesses

4.9
Based on our Google reviews View more reviews
Made Microsoft Intune setup simple, with clear guidance on managing devices and apps securely: better control and security across the board.
IDIroshi De SilvaGoogle review
Reliable, experienced, and a genuinely friendly team to work with: expertise that stands out.
ALAlicia LopezGoogle review
A proactive partner for IT and security management, quick to resolve problems and always happy to explain the process.
NDNina D'AmbrosioGoogle review
The team is amazing! Always quick to help, super friendly, and they really know their stuff. They've made our IT stress-free.
KAKaran ArguieoGoogle review
Very accommodating and professional to talk to, every step of the way.
MVMarjorie ValeraGoogle review
Common questions

Frequently asked questions

What is managed detection and response (MDR)?

MDR is a managed cyber security service that monitors your environment, investigates suspicious activity, and responds to threats to reduce the risk of breaches and downtime.

How is MDR different from antivirus or traditional security monitoring?

Antivirus and basic monitoring tools generate alerts, but they often don't provide investigation or response. MDR adds expert validation and response actions to contain real threats quickly.

Do we need MDR if we already have security tools?

Yes. Many tools generate alerts but lack context and coordinated response. MDR improves visibility, reduces false positives, and helps respond to confirmed incidents.

Does MDR provide 24/7 security monitoring?

MDR is designed for continuous monitoring so threats can be detected and addressed outside standard business hours.

What types of threats can MDR detect?

MDR helps detect threats such as compromised accounts, ransomware activity, suspicious login behaviour, and abnormal endpoint or network activity.

Can MDR support compliance and cyber insurance requirements?

Yes. MDR helps demonstrate active monitoring and incident response practices that are commonly expected for audits, security reviews, and cyber insurance.

Talk to NSN Infotech

Don't wait for a breach to find out you needed this

Get a security assessment and see exactly where your current setup leaves you exposed.